Terms of Service

These terms govern the use of the Margixa platform (app.margixa.com) and this website, operated by Margixa B.V. (KvK 42101008 · VAT NL869729834B01), Westerstraat 10, Unit G7520 · 3016 DH Rotterdam · The Netherlands. By creating an account, by accepting these terms in the platform or by using the platform, you accept them on behalf of your business and confirm that you may do so.

• The Data Processing Agreement is part of these terms.
• An order form or another agreement we sign with you, such as a partner price, takes precedence over these terms where the two differ.
• Your own general terms or purchasing conditions do not apply, even if an order, an invoice or other correspondence refers to them.

Margixa is a cloud ERP for electronics merchants: inventory and warehouse management, multi-channel listing and stock synchronization, order fulfilment, automated pricing, repairs, customer care and reporting. Marketplace connections operate through the official APIs of each channel, under the merchant's own marketplace accounts and authorizations.

• Every account belongs to one named person and is not shared. You decide who gets an account, and you are responsible for everything done through the accounts you create, including accounts you give to people outside your company, such as a partner or a contractor.
• You are responsible for the accuracy of the data you manage in Margixa. Keep credentials confidential, use the role and permission controls provided, and tell us at once at support@margixa.com if you suspect misuse.
• Use the platform through its screens and the integrations we offer. Scripts, scrapers and other automated tools that read or copy data from the platform, or call its internal interfaces directly, need our written consent · we may block such traffic.
• You must hold valid agreements with the marketplaces and carriers you connect, and you remain responsible for your obligations towards them and towards your own customers.
• You may not use the platform for unlawful purposes, to infringe third-party rights, or to interfere with the service's operation or security.
• You may not use MARGIXA to break a marketplace's terms or policies (including Amazon's Business Solutions Agreement), to sell counterfeit or infringing products, or to manipulate reviews, for example through brushing.

• Auto-Pricing changes your prices on the marketplaces within the rules and the price floors you set. You are responsible for those settings and for the prices they produce · a sale at a price your rules allowed is not a fault of the service.
• Stock synchronization depends on the interfaces of the marketplaces. We work to keep your stock right on every channel, but an update can arrive late when a marketplace is slow or unavailable. We are not liable for an oversell, a penalty or an account restriction that a marketplace imposes.
• The AI features (Ask MARGIXA, invoice reading, summaries) can be wrong. Check a result before you rely on it.

• Your data stays yours. Margixa acquires no ownership of your business data and uses it only to provide the service.
• Where we process personal data on your behalf we act as your processor under the GDPR, on the terms of the Data Processing Agreement. Our subprocessors and how we handle marketplace buyer data are described in the Privacy Policy.
• Our team accesses the data in your workspace only as far as needed to provide and support the service (for example to fix a problem or to answer your question), to keep the platform secure, or when the law requires it.
• When the agreement ends (you cancel, or a free month ends without a plan), the workspace stays paused for 90 days. During that time you can restart it or ask us for an export of your data. After 90 days we delete it, except records we must keep by law. Deleted data leaves our encrypted backups within 400 days.

• A new workspace starts with a free month of 30 days. No payment method is needed to start. If you save a payment method during the free month, your plan starts automatically when it ends. If you do not, the workspace pauses at the end of the free month and its data is kept as described in section 5.
• Paid plans are billed per the pricing agreed at sign-up or in your order form, monthly in advance from the 1st of each month. A first period that starts during a month is prorated to the 1st. Usage above the orders included in your plan is billed per order on the next invoice. Upgrades apply at once and are prorated · downgrades apply from the next month.
• Fees are exclusive of VAT. Dutch VAT is added for businesses in the Netherlands · the reverse charge applies to businesses elsewhere in the EU with a valid VAT number · outside the EU no Dutch VAT is added and any local taxes are yours.
• Invoices are issued by Stripe on our behalf and collected automatically from the card or bank account (SEPA Direct Debit) you save. A failed payment is retried · if it still cannot be collected, we may pause the workspace until the invoice is paid. A direct debit that is reversed for a month already provided remains due.
• An invoice that is not collected automatically is due within 14 days of its date. After that, the statutory commercial interest (wettelijke handelsrente) is due on the open amount.
• We may change our prices with at least 30 days' notice by e-mail. A new price applies from the first billing period after the notice · if you do not agree, you can cancel before it applies.

We operate the platform with professional care on managed cloud infrastructure and continuously improve it. Features may evolve; we will not materially reduce the core functionality you pay for without notice. The service depends in part on third parties (marketplaces, carriers, cloud providers) whose availability we do not control.

• The platform, its software and its content belong to Margixa. You receive a non-exclusive, non-transferable right to use the platform for your own business while the agreement runs.
• You may not copy, resell or sublicense the platform, reverse engineer it, or use it to build a competing product.
• If you send us suggestions, we may use them freely.

• Each party keeps the other party's non-public information confidential (your business data · our non-public product and security details) and uses it only for this agreement. This does not cover information that is public, that the party already knew, or that the law requires it to disclose.
• We may name your company as a customer, with its name and logo, on our website and in presentations, unless you tell us not to. We never publish your figures.

To the extent permitted by law, Margixa's total liability under this agreement is limited to the fees you paid in the twelve months preceding the event, and neither party is liable for indirect or consequential damages (including lost profits or lost revenue). Nothing in these terms limits liability for intent or gross negligence.

You indemnify Margixa against claims of third parties, such as marketplaces, carriers or your customers, that arise from the products you sell, your listings, or a breach of these terms or of a marketplace's terms.

Neither party is liable for a failure caused by circumstances beyond its reasonable control, such as an outage at a marketplace, a carrier, a cloud or internet provider, or a measure of a government.

You can cancel your subscription at any time in Settings · Subscription. The cancellation takes effect at the end of the month already paid: the workspace stays available until then and pauses afterwards, and your data is kept as described in section 5. Fees already paid are not refunded, including for the rest of the current month. Either party may terminate for material breach that remains uncured after written notice. We may suspend accounts that endanger the platform's security, violate these terms, or leave an invoice unpaid.

We may change these terms. We tell you by e-mail at least 30 days before a change applies, and the platform asks your workspace admin to accept the new version. If you do not agree, you can cancel before the change applies · if you keep using the platform after that date, the new terms apply. A change the law requires can apply sooner.

• We send notices to the e-mail address of your workspace admin or to your billing e-mail. You can reach us at support@margixa.com.
• We may transfer this agreement to a company in our group or to a buyer of our business, and we will tell you. You may transfer it only with our written consent.
• If a provision is invalid, the rest stays in force, and the provision is replaced by a valid one that comes closest to its purpose.
• These terms, the Data Processing Agreement and any order form are the whole agreement between us about the platform.

These terms are governed by Dutch law. Disputes are submitted to the competent court in Rotterdam.

Questions about these terms · support@margixa.com.