Every marketplace watches two things after a sale: whether you shipped in time, and whether the parcel can be followed. Late parcels and missing tracking are the quiet way a seller account loses its standing. The work is the same on every platform. The details are not.
The short version
- Each platform has its own deadline and its own place to show it. Read it on the order, not from memory.
- All three want tracking when you mark an order shipped. Back Market and Refurbed refuse the shipped state without it.
- The risk is not one late order, it is five platforms in five tabs.
- One list for every platform, oldest first, and the tracking sent back on its own, is most of the fix.
Where the deadline comes from
Each marketplace sets its own shipping time for the orders you fulfil, and each shows it in its own way:
- Amazon puts a latest ship date on every order you fulfil yourself. Its Orders API describes it as the end of the period within which you have committed to ship the order.
- Back Market puts an expected dispatch date on each order that has not shipped yet. The expected shipping time, in hours, is part of the shipping options of each listing.
- Refurbed works with shipping profiles, where you set the markets you ship to and what shipping costs there. Its API documentation publishes no deadline, so ask Refurbed what it expects.
Because the rules differ, the safe habit is the same everywhere: ship today what came in today, and never let an order wait because it sits on a platform you did not open.
What each one asks for at shipping
| Platform | Before shipping | When you ship |
|---|---|---|
| Back Market | Accept the paid order line | The tracking number is required to mark it shipped · the IMEI on the line, if you send it |
| Refurbed | Accept the order item | A parcel tracking link is required · the item identifier should be set if possible |
| Amazon | The order is ready to ship | Confirm the shipment with the carrier, the tracking number and the ship date |
Two details catch people out. Neither Back Market nor Refurbed takes the shipped state without tracking, so a parcel sent without it stays open on the marketplace. And on Back Market an IMEI, once registered on the order line, cannot be corrected, so a typo stays. The IMEI tracking guide explains how to scan it right the first time.
Why the tracking matters as much as the speed
A tracking number is your proof that the parcel left and where it went. A number with a typo, or from a label that never got scanned by the carrier, proves nothing, and the buyer who cannot follow a parcel writes to the marketplace instead of waiting. Every marketplace measures late shipments and missing tracking in its own way and shows the result in its seller portal. Read the rules in yours, and keep both numbers clean.
The fewer times a tracking number is copied by hand, the fewer typos there are. Printing the label and sending its number back from the same place removes the copy entirely.
One list for every platform
Late orders rarely come from slow packing. They come from an order nobody saw: a Refurbed order on a Monday morning while everyone was busy with Back Market, a webshop order in a tab that was not open. In MARGIXA every order from every platform lands in one list, in the order it came in.
Each order card shows what you need at the packing table and nothing else:
- The platform, the buyer’s country and when the order was placed. The order details count down to its ship-by time.
- Each line with its stock, shipping from the oldest batch first.
- An IMEI field where the product or the platform asks for one.
- Labelprints the shipping label with your carrier, or BackShip and Refurbed’s labels where you use them. Ship finishes the order, and the tracking number goes back to the platform on its own.
Because stock is reserved the moment an order lands, the piece you are packing is no longer on sale anywhere else. How that works is in one stock on every marketplace.
A daily routine that holds up
- 1Morning: confirm the orders waiting for you, so none sits unaccepted.
- 2Sort the list oldest first and work down it, whatever the platform.
- 3Scan the IMEI or serial with the phone in your hand, then print the label.
- 4Ship. The tracking goes back to the marketplace without anyone copying it.
- 5Before the carrier collects: nothing older than today left in Ready for shipping.
Checklist
Shipping on time, on every platform
- Know the shipping time you promised on each platform.
- Accept orders as they come in, every day.
- Work one list, oldest first, across every platform.
- Never ship without tracking.
- Print the label and send the tracking from the same place, so nobody copies a number.
- Scan the IMEI before a Back Market order ships.
- For an order outside the EU on Refurbed, have the commercial invoice ready before the parcel leaves.
MARGIXA brings orders from Back Market, Refurbed, Amazon, Shopify, WooCommerce, bol, Magento 2, CCV Shop and Lightspeed into one list. See the integrations and the features.
Sources
- Amazon Selling Partner API · Orders API v0 model (opens in a new tab) · LatestShipDate and EarliestShipDate on seller-fulfilled orders · shipment confirmation: carrier code, tracking number, ship date
- Back Market · API Guidelines (opens in a new tab) · Order line states · the tracking number required to ship · the expected dispatch date · shipping time per listing · the IMEI field
- Refurbed · public API definitions on GitLab (opens in a new tab) · Order item states: a tracking link to ship · shipping profiles · commercial invoice outside the EU
See it in the demo. The video opens at the orders and the shipping.
For the sharpest picture, open Settingsin the player, chooseQuality · 2160p (4K)and watch it full screen.
Questions we get asked
How long do I have to ship a Back Market order?
Back Market's API documentation does not publish one number for every seller. Each order that has not shipped yet carries an expected dispatch date, and the expected shipping time is part of the shipping options of your listing, in hours. Ship as early as you can and never later than that date.
Is a tracking number required?
Yes, on all three. Back Market requires the tracking number to mark an order as shipped. Refurbed requires a parcel tracking link to mark an item as shipped. On Amazon, confirming a shipment includes the carrier, the tracking number and the ship date.
Where does Amazon say by when I must ship?
Every order you fulfil yourself carries a latest ship date. Amazon's Orders API describes it as the end of the period within which you have committed to ship the order.
Does MARGIXA send the tracking to the marketplace?
Yes. When you ship, the tracking number goes back to the platform the order came from on its own, together with the IMEI where you scanned one.
Can MARGIXA print the shipping label?
Yes, with your own carrier account, or with Back Market's BackShip and Refurbed's own labels where you use them. The label prints from the order card.